Terms and Conditions for Man With Van Brent

These Terms and Conditions set out the basis on which Man With Van Brent, our, we, or us provides removal, transport, collection, delivery, and related van services to customers. By making a booking, confirming a quotation, allowing access to the property, or using our service in any form, you agree to be bound by these terms. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking. These terms are designed to provide clarity around the service, the responsibilities of both parties, and the limits that apply to the work we carry out.

These terms apply to all services arranged under the name Man With Van Brent, including domestic moves, small office relocations, single-item transport, collection and delivery jobs, and other transport-related work agreed in writing or verbally before the job begins. They apply whether the booking is made by email, phone, message, online form, or through any other agreed method. Where a written quotation or booking confirmation differs from these terms, these terms will still apply unless we have expressly agreed otherwise in writing.

In these Terms and Conditions, references to ???the customer??� mean the person or business making the booking, any person acting on their behalf, and anyone who controls or authorises the move. References to ???goods??� mean any items, possessions, furniture, boxes, equipment, waste, or materials being transported, handled, or removed as part of the service. References to ???service??� mean the work performed by the van man service Brent team, including loading, unloading, transport, waiting time where agreed, and any other support listed in the booking confirmation.

Booking Process

A booking is normally made after the customer provides details of the required service, including the collection and delivery points, the number and type of items, access conditions, date, preferred times, and any special requirements. Based on this information, we may provide an estimate or quotation. A quotation is usually based on the information supplied by the customer and may be revised if those details are inaccurate, incomplete, or change before or during the job. The customer is responsible for ensuring that all relevant information is accurate at the time of booking.

A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment agreed in writing. Confirmation may be given by message, email, or verbal acceptance followed by written detail. The customer should check the confirmation carefully and notify us promptly of any errors. We reserve the right to refuse or cancel a booking if we believe the job cannot be completed safely, lawfully, or within the agreed service scope.

It is the customer???s responsibility to ensure that access is available at both collection and delivery addresses. This includes parking arrangements, lift access, permissions from landlords or building managers, and any restrictions affecting the vehicle or loading process. If the customer fails to provide suitable access, the schedule may be delayed and additional charges may apply. The customer must also ensure that items are properly packed, labelled where necessary, and suitable for transport. Fragile, valuable, or unusually heavy items should be declared in advance so that the service can be planned appropriately.

Prices and Payments

Prices are normally based on the agreed quotation, hourly rate, fixed fee, or any other pricing structure stated at the time of booking. Unless otherwise agreed, quotations are based on the information supplied before the work begins and may not include unforeseen waiting time, parking charges, congestion-related delays, additional labour, dismantling, reassembly, packing materials, or disposal fees. If the actual requirements differ from the original booking details, we may adjust the price to reflect the additional work or costs incurred.

Payment terms will be stated at the time of booking or in the confirmation. Payment may be required in advance, on completion, or partly in advance and partly on completion. We accept only the payment methods agreed before the job starts. If payment is due on completion, it must be made immediately once the work has finished unless we have agreed a different arrangement in writing. Late payment may result in additional charges, including reasonable recovery costs where permitted by law. We reserve the right to withhold delivery or release of goods until outstanding sums are settled in full, to the extent permitted by law.

If the customer requests additional work during the job, such as extra stops, extra items, or longer labour time, we may charge for this additional service. Any price estimate given before the work starts is not a binding fixed price unless explicitly described as fixed. We will act reasonably in explaining any variation, but the customer accepts that transport work can be affected by practical issues such as access, distance, weather, congestion, and the condition of the goods or property.

Cancellations and Changes

The customer may cancel or amend a booking, but notice should be given as early as possible. If cancellation is made within a reasonable time before the scheduled job, no charge may apply or only a limited charge may apply, depending on the work already reserved for the booking. Where a deposit has been paid, part or all of it may be retained to cover administration, scheduling loss, or costs already incurred. If cancellation occurs close to the agreed time or after our team has already been allocated to the job, we may charge a cancellation fee that reflects the loss suffered and any preparation already completed.

If the customer changes the date, time, collection address, delivery address, item list, or scope of work, we may need to revise the quotation or rebook the service. Changes are subject to our availability and may result in a different price. We are not responsible for missed deadlines, alternative arrangements, or losses resulting from the customer???s late request to change the booking. In some cases, significant changes may be treated as a new booking.

We may also cancel or reschedule a booking if circumstances beyond our reasonable control make it impossible or unsafe to complete the work as planned. This includes severe traffic disruption, vehicle breakdown, adverse weather, illness, accident, road closures, or the refusal of access by third parties. Where possible, we will offer an alternative time or date. Our liability for cancellation in these circumstances is limited to the return of any payment made for services not performed, and we will not be responsible for indirect or consequential losses.

Service Performance and Customer Responsibilities

The customer must ensure that all goods presented for transport are lawful to move, properly prepared, and safe for handling. We may refuse to move items that are illegal, hazardous, contaminated, incorrectly packed, or likely to damage other goods or property. The customer must also ensure that goods are not infested, perishable in a manner that creates risk, or otherwise unsuitable for a standard man and van service. Where the service includes loading or unloading, the customer should either be present or appoint an authorised representative with clear instructions.

The customer is responsible for disclosing any items of exceptional value, sentimental importance, or fragility. We may decline to transport certain items such as cash, jewellery, important documents, live animals, firearms, or regulated materials. If we agree to carry such items, it will be at the customer???s risk unless we have specifically agreed a higher level of liability in writing. The customer should retain copies of important documents and should not rely on the service as a storage facility.

Where dismantling, reassembly, or placement of items is requested, we will carry out the work with reasonable care and skill, provided it is safe and practical to do so. However, we are not responsible for pre-existing weakness, worn fittings, hidden defects, or items that cannot be safely handled without specialist tools or expertise. Any instruction from the customer to proceed in a way that we consider unsafe may be declined.

Liability and Damage

We will exercise reasonable care and skill in providing the service. However, our liability is limited to the extent permitted by law. We are not responsible for losses caused by incorrect information supplied by the customer, inadequate packing, normal wear and tear, pre-existing damage, hidden defects, or the inherent nature of the goods. We are also not liable for delays caused by traffic, access restrictions, weather, or other events outside our control.

If damage or loss is alleged, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after delivery or completion of the service. The customer should provide evidence of the issue and allow us a reasonable opportunity to inspect, investigate, and seek to resolve the matter. Any claim must be supported by clear information about the affected item, the nature of the damage, and the circumstances in which it occurred. Our obligation, where liability is established, may be limited to repair, replacement, compensation for the direct value of the affected item, or another reasonable remedy at our discretion.

We do not exclude liability where it would be unlawful to do so. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are found liable, our total responsibility to the customer will generally not exceed the amount paid for the specific service giving rise to the claim, unless a higher amount is required by law or expressly agreed in writing.

Waste Removal and Disposal Regulations

If the service includes removal of unwanted items, rubbish, furniture, packaging, or other waste, the customer must clearly state in advance what is to be taken away. Waste will only be collected and disposed of in accordance with applicable UK waste regulations. We will not remove prohibited, hazardous, or regulated waste unless this has been expressly agreed and lawful arrangements are in place. The customer confirms that any waste presented for removal is lawfully owned or authorised for disposal and does not include items that require special treatment without prior arrangement.

The customer acknowledges that waste transfer and disposal may require compliance with waste duty of care obligations. Where applicable, paperwork, waste descriptions, and other details may need to be recorded. If the customer misdescribes waste, conceals restricted materials, or asks us to dispose of waste unlawfully, we may refuse the collection and may charge for wasted attendance. We are not responsible for penalties, costs, or enforcement action arising from the customer???s failure to comply with waste laws or from the inclusion of undeclared materials.

Any disposal carried out by Man With Van Brent will be undertaken through lawful facilities or channels where required. The customer agrees not to place us under pressure to dispose of items in a manner that breaches environmental, licensing, transport, or waste handling requirements. We may separate, sort, or leave behind items that we reasonably believe require special handling, and the customer remains responsible for lawful disposal of any such items unless we expressly agree otherwise.

Delays, Force Majeure, and Access Issues

We are not liable for failure or delay in performing the service where the cause is outside our reasonable control. This includes extreme weather, accidents, vehicle failure, industrial action, civil disruption, restrictions imposed by authorities, and events commonly described as force majeure. If such an event occurs, we will try to continue or rearrange the service where practical. The customer agrees that we are not responsible for losses that arise indirectly from such events.

If access is blocked, unsafe, or unavailable at either location, we may wait for a reasonable period or reschedule the job. Additional charges may apply for waiting time, extra mileage, reattempts, parking-related delays, or additional labour. The customer is responsible for ensuring that paths, stairways, and loading areas are clear and usable. If access problems make the job impossible, we may treat the service as cancelled by the customer and charge accordingly.

We may also suspend or stop work if we believe continuing would create a risk to our staff, the customer, the goods, or third parties. In such cases, the customer remains responsible for any agreed fees for work already carried out and for any costs arising from the interruption.

General Terms

We may assign or subcontract elements of the service where necessary, provided this does not materially reduce the standard of service promised. The customer may not assign the booking or transfer rights under these Terms and Conditions without our consent. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect.

No waiver by us of any breach or failure to enforce a term shall be taken as a waiver of future breaches. Any variation to these Terms and Conditions must be agreed in writing by both parties. The most recent version of the terms will apply to new bookings unless a different version has been specifically agreed for that booking.

These Terms and Conditions form the entire agreement between the parties in relation to the service, unless supplemented by a written quotation, booking confirmation, or separate written contract. The customer is responsible for reading and understanding these terms before proceeding. By confirming a booking with Man With Van Brent, the customer agrees that these conditions govern the relationship between the parties.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, unless applicable law requires otherwise.

By using our man with van Brent service, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to provide a fair and clear framework for the booking, payment, performance, cancellation, and lawful disposal aspects of the service, while protecting both the customer and the service provider within the limits of UK law.