Privacy Policy
Man with Van Brent Privacy Policy
This Privacy Policy explains how Man with Van Brent collects, uses, stores, and protects your personal data when you use our services. It applies to all customers and prospective customers using Man with Van Brent services in the Brent area, whether you contact us online, by message, or in person.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation and applicable data protection laws.
Personal Data We Collect
We collect and process personal data that is necessary to provide our man and van and related services in the Brent area. The types of personal data we may collect include the following.
Identity and contact details such as name, address, collection and delivery addresses, and any other contact details that you voluntarily provide to us when requesting a quote or booking a service.
Service information such as details of the items to be moved, preferred dates and times, access details for properties, and any special instructions necessary to perform the service safely and effectively.
Communications data such as the content of messages you send to us and any information you provide during phone calls, online enquiries, or written correspondence regarding your booking or our services.
Billing and transaction information such as records of amounts quoted, invoices issued, payment status, and related financial records. We do not store full payment card details; any card processing is carried out through third party payment processors that operate their own secure systems.
Technical and usage data such as basic information about how you interact with our website or online forms, where applicable, including date and time of contact and pages visited, to help us improve our services and security.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on the following lawful bases.
Contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, carrying out moves, and managing payments and customer service.
Legal obligation. We process certain information to comply with our legal and regulatory obligations such as record keeping, tax, accounting, and responding to lawful requests from authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This includes improving our services, managing risk and security, handling queries and complaints, and maintaining business records.
Consent. In limited situations, we may rely on your consent for specific purposes, such as sending certain marketing communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use your personal data only for specified, explicit, and legitimate purposes and do not process it in a manner that is incompatible with those purposes. The main ways we use your data include the following.
To provide and manage our services including responding to enquiries, issuing quotes, scheduling and carrying out moves, and arranging follow up where required.
To communicate with you regarding your booking, changes to our services, service confirmations, and essential customer support.
To manage payments and invoicing including processing payments through third party payment processors, issuing receipts, and maintaining financial records for accounting and tax purposes.
To improve our services including monitoring service delivery, analysing trends, and using feedback to enhance how we operate in the Brent area.
To maintain security and prevent fraud including verifying identity where needed, protecting our staff and property, and taking steps to protect our business and customers.
To comply with legal and regulatory obligations including maintaining required records and cooperating with lawful requests from public authorities.
Data Sharing and Processors
We do not sell your personal data. We only share your information where necessary and with appropriate safeguards in place.
Service providers acting as data processors may process personal data on our behalf to support our operations. These can include IT and cloud hosting providers that store data or provide email and document systems, payment processing providers that handle card transactions and payment confirmations, and professional advisers such as accountants who assist with financial and compliance matters.
Each processor is only permitted to process your personal data according to our instructions and must implement appropriate technical and organisational measures to protect your data. They are not allowed to use your personal data for their own purposes.
We may also share data with authorities, regulators, or law enforcement agencies if we are required to do so by law or if such disclosure is necessary to protect our rights, property, or the safety of our staff and customers.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.
Customer and booking records including contact details, service details, and invoices are generally stored for a period that aligns with applicable limitation periods and tax and accounting retention rules. After this period, data will be securely deleted or anonymised so that it can no longer be linked to you.
Communications data such as messages and correspondence may be retained for a reasonable period to handle queries, disputes, or complaints and to improve our customer service.
Where we rely on your consent for marketing, we will keep your contact details for that purpose until you withdraw your consent or object to further communications. We will then stop such processing and retain only the minimum information necessary to record your preference.
International Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place so that your personal data is protected to a standard that is essentially equivalent to that under UK and European data protection law. These safeguards may include the use of standard contractual clauses approved by the relevant authorities or reliance on other lawful transfer mechanisms.
Data Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricted access to personal data on a need to know basis, secure storage of electronic records, and staff awareness of data protection obligations.
While we take reasonable steps to protect your data, no transmission or storage system can be guaranteed as completely secure. You are encouraged to take care when sharing personal information and to inform us promptly if you suspect any misuse related to your interactions with Man with Van Brent.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. These rights apply to all Man with Van Brent customers in the Brent area, subject to certain legal limitations and exemptions.
Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to access that data and receive information about how it is used.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or completed.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and we have no other lawful basis for processing.
Right to restriction of processing. You may ask us to restrict how we use your data in certain cases, for example while we are verifying its accuracy or considering an objection you have raised.
Right to object. You have the right to object to processing that is based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is needed for legal claims.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.
Rights related to consent. Where we rely on your consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect processing that has already taken place but means we will stop the relevant processing moving forward.
If you wish to exercise any of these rights, please contact us using the usual contact methods you have for Man with Van Brent. We may need to verify your identity before responding to your request and will respond within the time limits set by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The latest version will always apply to the personal data we hold about you. We encourage you to review this policy periodically so that you remain informed about how we protect your privacy in connection with Man with Van Brent services in the Brent area.
