Terms and Conditions
Man with Van Brent Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brent provides removal and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 We, us, our means Man with Van Brent, the provider of removal and related services.
1.2 You, your means the customer who books or uses our services, including any person acting on your behalf.
1.3 Services means any removal, collection, delivery, loading, unloading, packing, unpacking, transport, or related services that we provide.
1.4 Goods means the items, belongings, furniture, equipment and any other property that we move, transport, handle or store for you.
1.5 Booking means a confirmed order for our services, whether made by telephone, online, or in writing, and accepted by us.
1.6 Working day means Monday to Friday, excluding public holidays in England and Wales.
2. Scope of Services
2.1 We provide man and van and removal services within our general service area, including collections and deliveries to and from other locations in the United Kingdom.
2.2 Our services may include loading, transportation, unloading, and, if agreed in advance, additional services such as packing, dismantling, and reassembly.
2.3 The exact scope of the services, including the size of vehicle, number of staff, date, time, and locations, will be set out or confirmed at the time of booking.
2.4 We reserve the right to refuse to move any Goods which in our reasonable opinion are unsafe, illegal, or may cause damage to our vehicle, equipment, staff, or other items being transported.
3. Booking Process
3.1 You may request a quote and make a booking by telephone or through our online enquiry or booking process.
3.2 When making a booking you must provide accurate and complete information, including but not limited to:
(a) collection and delivery addresses;
(b) property access details, such as floor levels, lifts, parking restrictions, and distance to the vehicle;
(c) a clear description and approximate volume or quantity of Goods to be moved;
(d) any special handling requirements, large or heavy items, and fragile or valuable items;
(e) preferred date and time for the services.
3.3 A booking will be treated as confirmed only when we have accepted your request and, where required, received any applicable deposit or payment details.
3.4 We may adjust the quoted price if the information you provide is incomplete or inaccurate, or if the volume, access conditions, or nature of the work differs materially from what was originally declared.
3.5 You must ensure that you or a responsible adult is present at both the collection and delivery addresses for the duration of the services, unless we have agreed otherwise in writing.
4. Quotes and Pricing
4.1 Unless otherwise stated, quotes are based on the information you provide and may be calculated on an hourly rate, a fixed price, or a combination of both.
4.2 Quotes generally include standard labour and transport costs for the specified service area. Additional charges may apply for:
(a) waiting time caused by delays outside our control;
(b) long carries or restricted access that require extra time or equipment;
(c) additional pick-ups or drop-offs not agreed at the time of booking;
(d) tolls or congestion charges where applicable;
(e) work carried out outside normal working hours if not previously agreed.
4.3 All prices will be provided in pounds sterling and are subject to any applicable taxes and charges in accordance with UK law.
5. Payments
5.1 Payment terms will be communicated at the time of booking. We may require full or partial payment in advance, or payment upon completion of the services.
5.2 Payment methods will be specified when confirming your booking. You must ensure that you have the necessary funds or means to pay before the services commence.
5.3 Where services are charged by the hour, time will usually be calculated from the arrival of our team at the collection address until completion of unloading at the final destination, unless otherwise agreed.
5.4 If you fail to pay any amount due on the day of service, we reserve the right to:
(a) suspend or terminate the services;
(b) retain Goods on the vehicle until full payment is received;
(c) charge reasonable interest and administrative costs associated with late or non-payment.
5.5 You are responsible for any parking fees, fines, or penalties incurred due to instructions you give or due to the absence of suitable parking at the addresses provided.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us notice as soon as reasonably possible.
6.2 If you cancel with more than 48 hours notice before the scheduled start time, any deposit paid may be refunded or transferred to a new booking, at our discretion.
6.3 If you cancel within 48 hours of the scheduled start time, we may retain all or part of any deposit paid and may charge a reasonable cancellation fee to cover our costs and loss of bookings.
6.4 If you cancel on the day of the service or our team is unable to complete the work due to your act or omission, we may charge up to the full quoted amount.
6.5 We will make reasonable efforts to accommodate any changes to your booking, such as date, time, or scope of work. Changes are subject to availability and may result in a revised quote.
6.6 In rare circumstances we may need to cancel or reschedule your booking, for example due to vehicle breakdown, staff illness, severe weather, or other events outside our reasonable control. In such cases, we will inform you as soon as possible and offer an alternative date or a refund of any payments made for services not provided. We will not be liable for any consequential loss arising from such cancellation or rescheduling.
7. Your Responsibilities
7.1 You are responsible for:
(a) ensuring adequate parking and access for our vehicle at both collection and delivery points;
(b) obtaining any necessary permits, permissions, or authorisations for parking or access;
(c) packing Goods securely and appropriately, unless packing services have been agreed as part of the booking;
(d) disconnecting and preparing appliances and electronic equipment for transport;
(e) clearly labelling fragile items and bringing any special handling requirements to our attention;
(f) checking that all Goods are loaded and unloaded, and that nothing is left behind or taken in error.
7.2 You must not request us to transport any items that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for standard removal services.
7.3 You must not overload boxes, containers, or furniture in a way that makes them unsafe to handle.
8. Excluded and Prohibited Items
8.1 Unless explicitly agreed in writing, we do not accept liability for loss of or damage to the following items and advise that you transport them personally where possible:
(a) cash, credit cards, financial documents, or securities;
(b) jewellery, watches, precious metals, or stones;
(c) important documents, passports, deeds, or certificates;
(d) collections, artworks, or items of special interest or sentimental value;
(e) animals, plants, or perishable goods.
8.2 We will not carry any illegal items, weapons, explosives, gas cylinders, or other dangerous goods. If such items are found among your Goods, we may remove them or refuse to proceed with the service, and you may be liable for any resulting costs or damages.
9. Liability and Limits
9.1 We will exercise reasonable care and skill in providing the services and handling your Goods.
9.2 Our liability for loss of or damage to Goods caused by our negligence or breach of contract will be limited to a reasonable value having regard to the nature, condition, and age of the items. We may apply an overall cap on liability for any single booking, which will be communicated on request.
9.3 We will not be liable for:
(a) pre-existing damage, wear and tear, or inherent defects in Goods;
(b) damage to Goods packed by you or by third parties;
(c) minor marks, scuffs, or scratches that occur in the normal course of moving;
(d) loss or damage arising from your failure to protect or secure Goods adequately;
(e) loss of earnings, loss of profits, loss of opportunity, or any indirect or consequential loss.
9.4 Our liability for damage to property, such as walls, floors, or fixtures, will be limited to the reasonable cost of repair, taking into account the age and condition of the property before the incident.
9.5 We will not be responsible for delays or failure to perform caused by events beyond our reasonable control, including but not limited to traffic congestion, road closures, severe weather, accidents, or mechanical breakdowns.
9.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.
10. Claims and Complaints
10.1 You must inspect your Goods and property as soon as reasonably possible after completion of the services.
10.2 If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably practicable, giving full details of the issue, the items affected, and any supporting evidence.
10.3 We may ask for photographs, receipts, or other evidence to assess the claim and to determine whether any liability arises under these Terms and Conditions.
10.4 Complaints and claims will be handled fairly and promptly. Our decision on liability and any compensation will take into account the information and evidence available.
11. Waste and Disposal Regulations
11.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of waste materials.
11.2 We are not a general waste disposal service. Any request for removal or disposal of unwanted items must be clearly agreed in advance, and additional charges may apply.
11.3 We will only remove waste or items for disposal that fall within the scope of our licensing or legal obligations. We may refuse to take any item that appears to be hazardous, contaminated, or not suitable for standard disposal routes.
11.4 You are responsible for ensuring that any items you ask us to dispose of are lawfully yours to discard and that you have the right to authorise their removal.
11.5 We may choose to reuse, recycle, or otherwise process items removed for disposal, in accordance with legal and environmental requirements.
12. Insurance
12.1 We maintain appropriate insurance cover in connection with our business and services, in accordance with UK requirements and industry practice.
12.2 Our insurance does not replace your own household or contents insurance. You should check that your policy covers removals and transport of Goods where required.
12.3 Any claim under our insurance will be subject to the terms, conditions, and exclusions of the relevant policy.
13. Access, Parking, and Property Conditions
13.1 You must ensure that there is safe and suitable access to the property and that our vehicle can park as close as reasonably possible to the entrance.
13.2 If access is restricted, involves unusual risks, or requires additional time or equipment, we may adjust the charges accordingly.
13.3 We are not responsible for damage to driveways, paths, or other surfaces caused by the weight or movement of our vehicles, unless such damage results from our negligence and the surface was clearly unsuitable for vehicles of that type.
14. Subcontracting
14.1 We may use subcontractors or third parties to perform some or all of the services. Where we do so, we will remain responsible for the performance of the contract and the acts or omissions of those subcontractors, as if they were our own.
15. Privacy and Data Protection
15.1 We will collect and use your personal information only for the purposes of managing your booking, providing the services, handling payments, and complying with legal obligations.
15.2 We will take reasonable steps to keep your personal data secure and will not sell or share it with third parties for marketing purposes without your consent, except where required for the performance of the services or by law.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 Our failure or delay in enforcing any right or remedy under these Terms and Conditions shall not be taken as a waiver of that right or remedy.
17.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
17.4 These Terms and Conditions constitute the entire agreement between you and us concerning the provision of services and supersede any previous understandings or agreements, whether written or oral.
